What We Collect and Why
When you open an account with us, we collect the details you provide — name, contact information, and payment method identifiers such as your bKash or Nagad wallet number. We use this to process deposits and withdrawals, verify your identity, and keep your account secure. When
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you make a Rocket transfer or Nagad payment, the transaction reference is logged against your account wallet for reconciliation and dispute resolution. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and protect your account
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from unauthorised use. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Nagad is limited to what those services need to complete your transaction. Your data is stored on secured servers and access is restricted to authorised
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personnel only. Retention periods vary by data type: transaction records are kept as required for financial compliance, while session logs are held for a shorter period. You can request a copy of your data or ask us to correct inaccurate records at any time through our
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support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.